FREQUENTLY ASKED QUESTIONS (FAQ)

The following mechanical movements are used in Laco watches:

LACO 15 = Miyota 9015
LACO 2S = Miyota 82S0

LACO 21 = Miyota 821A
LACO 31 = Miyota 8315
LACO 98 = ETA 6498 (Elaboré/TOP)
LACO 200 = Sellita SW200 (Elaboré/Top)
LACO 210 = Sellita SW210 (Elaboré/Top)
LACO 261 = Sellita SW261 (Elaboré/Top)
LACO 330 = Sellita SW330 (Elaboré/Top)
LACO 500 = Sellita SW500 (Elaboré/Top)

The indication of the movement at the respective model corresponds to the current production status in our manufacture in Pforzheim. Due to technical changes, however, there may be deviations from this in the case of stock items from our specialist dealers. 

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Laco’s watchmakers carefully regulate every mechanical movement to the following standard:

LACO 15 = 0/+25 seconds per day
LACO 2S = 0/+25 seconds per day
LACO 21 = 0/+25 seconds per day

LACO 31 = 0/+25 seconds per day
LACO 98 = 0/+10 seconds per day

LACO 200 = 0/+14 seconds per day
LACO 210 = 0/+14 seconds per day
LACO 300 = 0/+14 seconds per day
LACO 330 = 0/+14 seconds per day
LACO 500 = 0/+10 seconds per day

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Laco offers the option of upgrading the quality level for several mechanical movements. The default movement is a movement with the Elaboré quality level. On request, we can provide select models with a movement of the Top quality level. This can be added to your order under "Movement upgrade". 

An upgrade is possible for the following movements:

LACO 200 (base: Sellita SW200)

LACO 210 (base: Sellita SW210)

LACO 330 (base: Sellita SW330)
LACO 500 (base: Sellita SW500)

For models equipped with a Laco 2S movement (base: Miyota 82S0) or a Laco 21 movement (base: Miyota 821A) we offer an upgrade to the Laco 31 movement (base: Miyota 8315).

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The following table provides an overview of the technical differences:

Upgrade for LACO 20 (base: Sellita SW200) Elaboré to Top

Upgrade for LACO 210 (base: Sellita SW210) Elaboré to Top

Upgrade for LACO 310 (base: Sellita 330) Elaboré to Top

Upgrade for LACO 2S (base: Miyota 82S0) or LACO 21 (base: Miyota 821A) to LACO 31 (base: Miyota 8315) 

	Standard (Laco 2S or 21)	Upgrade (Laco 31)
Ø gear precision in 24h	0 to +25 seconds/day	0 to +25 seconds/day
Refinement	ornamental cuts	ornamental cuts, blued screws
Power reserve	42 hours	More than 60 hours

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At some Laco models, especially the PRO series, you have the choice between an undecorated or decorated movement. But what is the difference between these two variants?

The decoration (or also finissage / fine finishing) of movements, first appeared with pocket watches of the 19th century. Until today, the various decorations and finishes are considered a feature of high-quality timepieces, as they provide a very special aesthetic of the movement. Particularly common forms of finishing are cuts, polishes, engravings, thermally blued screws or a skeletonization, for example of the rotor.

The surface finishing techniques make the movement a visual highlight, but do not affect the technical functions or features of the movement.

At Laco, the decoration depends on the type of movement:

Automatic winding movement:
At the decorated automatic movement, the surface of the plate, as well as the bridges, are decorated with a so-called pearl finish (also called perlage). This decoration consists of a uniform pattern, which is created by numerous, slightly overlapping grinding points. In addition, the screws are elaborately thermally blued.

Hand winding movement:
At the decorated hand-wound movement, the bridges are decorated with what is known as ribbon cutting, also known as Geneva stripes. These even, parallel lines are probably one of the best-known finishing techniques, as each stripe must be ground individually. Ratchet wheel, as well as crown wheel have a sunburst finish, which runs from a central point outward in radial stripes. As with the automatic movement, there is also a perlage on the plate, as well as thermally blued screws.

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If you specify a delivery address outside the EU, the VAT will be automatically deducted during the ordering process. Please note, however, that for deliveries to non-EU countries, additional import duties may apply (for example, import sales tax, customs duty, etc.), which must be paid separately. Since the amount and type of these import duties varies depending on the country, we ask you to inform yourself about this.

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Generally, VAT refund is possible for non-EU citizens if the goods are delivered to an address within the EU. The billing address should be the address outside the EU, which matches the address on your travel document (ID or passport). If you want to use this service, please leave us a comment in the text field during the order process. We will then gladly enclose a Tax Free form from our partner Global Blue with your order.

The refund is conducted by our partner Global Blue. With the help of the Tax Free Form, you can have the VAT, minus a service charge levied by Global Blue, paid out directly. This is possible at any Global Blue Refund Office (at airports and border crossing points) for up to three years after purchase. The locations of the offices and further information can be found here: 

http://www.global-blue.com

Important - the export must take place within three months of purchase.

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How to redeem your voucher during the order process:
 

1. Arrange your order and put the articles in the shopping cart.
2. In the shopping cart, go to "proceed to check-out".
3. Log in or register as a new customer.
4. On the order overview page, click on "Do you have a voucher?"  
5. Enter the voucher or discount code and click "redeem".
6. On the order overview page you can see the voucher value, the reduced amount or the free article.
7. Send your order to finalise the procedure.

Alternatively, you can "Checkout" immediately and enter your voucher or discount code when confirming your order. Please enter all relevant data such as shipping or billing address first and make sure to enter your voucher or discount code in the final step before ordering.

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We will gladly change the strap of your Laco watch to another strap from our assortment upon request. Please leave us a note with your strap request in the text field provided during the order process.

We will change to an equivalent strap for you free of charge. If your chosen strap is priced higher than the standard strap of the watch, we will contact you upon receipt of your order regarding payment of the surcharge. Please note that we unfortunately do not refund the price difference, if the new strap is of a lower value.

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There are many ways to customize your watch to truly make it one of a kind.
We offer the following services:

• Free engraving*
• Upgrade of the watch movement
• Additional anti-reflection coating on the sapphire crystal
• Changing of the calendar disc (German / English)
• Changing of the crown position to the left side

Not all options are available for each model. On the product page you will find possible options to customize your watch. The shipping time for your order will be extended due to customization - we produce the watch specifically to your demands. The shipping time is shown upon selection of the respective options.

Please note that when placing orders that include an engraving request in particular, we recommend checking your confirmation mail again carefully after the order has been placed. Unfortunately personalized products can neither be returned nor exchanged.

*The first engraving is free of charge; further engraving at extra charge of 49€ each incl. VAT. 

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Your name, the initials of a loved one, your motto or the date of a very special day - you can make your Laco watch one of a kind with our free* engraving service. There are endless ideas for a personal engraving! Depending on the model, you can choose between an engraving on the side of the watch case, the case back, or the rotor of an automatic movement. 

You can find an input field for your engraving text on the product pages of all engravable watches. Please select the desired engraving location here. The input field only accepts the number of characters that can actually be engraved. 

Please note: when placing orders that include an engraving request in particular, we recommend checking your confirmation mail again carefully after the order has been placed. Unfortunately personalized products can neither be returned nor exchanged. The shipping time can be delayed by about 8-10 working days due to an engraving. You can also find out more about this here: https://www.laco.de/en/engravings

*The first engraving is free of charge; further engraving at extra charge of 49€ each incl. VAT. 

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The following table provides an overview of various water resistance scenarios based on the rating of your watch.

Good to know: The indication "3 ATM or 30 m water-resistant" means that the watch can withstand a test pressure of 3 bar, but it is not suitable for diving up to 30 meters. In practice, it only protects against splashes and is not suitable for swimming or showering, as the pressure in these situations can be higher, allowing water to penetrate the watch.

Tip: Water resistance is not a permanent feature. Therefore, it is recommended to have the watch's water resistance checked regularly, ideally once a year.

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Laco gurantees a period of 2 years.

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Every "Erbstück" (heirloom) watch is a handmade unique item. This means that even though all  watches look very similar, every single piece has individual signs of aging.

We offer three different levels of aging:

• Level 1: The watch only has slight signs of aging, the watch case has no or only very small scratches or grooves.
• Level 2: The "standard" version has normal scratches and aging characteristics which can be seen on the pictures on our website. If you do not submit a level selection, you will receive this level.
• Level 3: The watch has strong signs of aging. The level 3 aging has the same features of level 2, but with broken out parts of the lumious material of the hands. Please note that the readability of the watch is reduced when choosing due to reduced luminous material.

The "Erbstück" watches are produced at level 2 by default. If you prefer a different level of aging, please give us a short notice in the comment field when submitting your order. If level 1 or 3 is selected the delivery time may take longer, because the components are made specifically according to your requests. Feel free to contact us to ask about the current delivery time for these options.

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Super-LumiNova® consists of luminous pigments that are comparable to small "light batteries." These pigments recharge in both natural and artificial light. In the dark and at night, their stored energy is converted into glowing, long-lasting light. As a result, these pigments make it easy to read the time on your watch—even in the dark. Superluminova can be charged an infinite number of times, and never loses its glowing efficiency over time.

First developed in the early 1990s, Superluminova is currently manufactured by the Swiss company RC TRITEC AG (among others). The technology is an extremely important element of the watch industry, and is used by renowned manufacturers worldwide. In order to improve readability in poor lighting conditions, it is used to cover numerals, indexes, hands, or entire dials.

Unlike radioactive luminous materials such as tritium, Superluminova is non-toxic and safe to use. A tritium-based luminous material is radioactive, which means special safety precautions must be taken before it can be handled or discarded. Superluminova provides for a safe and environmentally-friendly alternative, without compromising on performance or brightness.

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There are several types of Superluminova luminous pigments that not only differ in terms of their color, but also the duration and intensity of their glow. Laco only uses 100% Swiss-made pigments made by RC TRITEC AG.

Superluminova C3

Superluminova C3 is the brightest of all the Superluminova pigments, and used on most of Laco's pilot watches. This Superluminova is known for its outstanding luminosity. In daylight, this luminous material is usually yellowish-green due to the special additives that are added to the pigment mixture to achieve maximum luminosity in the dark.

Superluminova C1

Superluminova C1 is barely recognizable as a source of light in daylight as it appears pure white. In the dark and at night, it takes on a shiny white to slightly bluish hue. Superluminova C1 is significantly less luminous than other types (such as Superluminova C3).

Fact: Superluminova C1 was deliberately chosen for watches that comply with DIN 8330, as this German standard only allows for certain colors on the bezel and dial. Superluminova C3—which is usually used on Laco's pilot watches—would not be suitable for these watches. With Superluminova C1, we can create watches that meet the requirements of DIN 8330, all the while glowing with clear, pure white light both day and night.

Superluminova BGW9

Although Superluminova BGW9 shines less brightly than Superluminova C3 at night (around 5% less), it remains lit for longer than Superluminova C1 and C3. In daylight, BGW9 is usually pure white like Superluminova C1. As a result, it doesn't really stand out during the day. At night, it provides for a bluish glow.

At Laco, we use BGW9 on our Augsburg Gray and Aachen Gray watches.

Superluminova Orange und Dark Orange

These two colors are not quite as common as the types mentioned above. Both are characterized by their orange color during the day and in the dark, but they shine less brightly than the previously mentioned types.

Superluminova Orange is made unique by its bright orange color in the dark. In daylight, it can also have a bright orange hue depending on the amount and composition of its pigment.
Compared to Superluminova Orange, Dark Orange is a much more subdued type. In the dark, it glows a deeper shade of orange that is subtler and less conspicuous.

Laco uses both of these orange luminous materials as highlights and to distinguish the colors of certain elements, such as those on our sports watches and watches with a GMT function.

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